FREQUENTLY ASKED QUESTIONS

PURCHASE POLICIES

Do I need to set up an account in order to make a purchase?
How can I buy an artwork?
How can I best discover artworks on IdeelArt?
Can I see the artwork in a real environment?
What payments methods does IdeelArt accept?
In which currency can I make payments?
What is the return and refund policy?
Can I view the artwork in person prior to purchase?
How can I be informed of news related to your artists?
Who do I buy from?

SHIPPING, INSURANCE AND TAX

Do I need to pay shipping and shipping insurance costs?
What shipping carriers do you use?
When will my order be shipped and delivered?
Do I need to sign for my package upon delivery?
Do I need to pay import duties and taxes? How are they calculated?
Which countries does IdeelArt ship to? 

RETURN AND REFUND POLICY

How long do I have to return an artwork?
Can I really view an artwork at home and then return it?
Can I cancel an order before receiving the artwork?
How can I cancel an order?
What is your refund policy?
Who will pay for the return shipment costs?
How do I return an artwork?
What should I do when receiving a damaged artwork?
How do I get reimbursed after having returned an artwork? 

PURCHASE POLICIES

Do I need to set up an account in order to make a purchase?

Yes you will have to set up an account with an email address and password in order to purchase an artwork. This will be requested during the checkout process.

How can I buy an artwork?

Unless indicated as “sold”, all items are for sale and available to purchase directly through the website. After you place an order, you will first receive an email acknowledging that order.

We will then confirm our acceptance by sending you a dispatch confirmation email that confirms that the artwork has been sent. If we are unable to supply you with the artwork, we will notify you and refund promptly the full amount including any delivery costs charged.

How can I best discover artworks on IdeelArt?

Our clever filters on the left of the “Artwork” page allow you to focus on the artworks that you prefer. When you have made a selection, simply click on any artwork, and you will be able to see its details. You can then click on the arrows on the right and left of the screen to discover all the artwork that you have previously filtered.

Can I see the artwork in a real environment?

We are working hard to get you the best possible discovery experience so that you are fully satisfied when receiving the artwork. For all artwork on the website  we provide a picture of it digitally inserted in a real room, allowing you to assess proportions and have a first impression of it in a real environment.
Also, in some cases, depending on the artist and customer’s location we might be able to accommodate a viewing. Do not hesitate to contact us at contact@ideelart.com for more information.

What payments methods does IdeelArt accept?

IdeelArt is a fully transactional and secure e-commerce platform, which accepts Visa, Mastercard, Maestro, American Express and PayPal.

You also have the option to pay by wire transfer or by cheque.

In which currency can I make payments?

You may view the entire IdeelArt website in British Pounds, US Dollars, Euros, Canadian Dollars, Swiss Franc and Chinese Yuan by clicking the currency drop-down menu located in the site header and select your currency. Conversions are based on exchange rates and are updated daily, prices disclosed may therefore fluctuate as a result.

Please note however that all prices are fixed in British Pounds and that all purchases are processed in British Pounds only.

What is the return and refund policy?

Cancellation of orders are permitted within 30 days of delivery. Please review the Return and Refund Policy section of this FAQ for more information on this matter.

Can I view the artwork in person prior to purchase?

Artworks are in the artist’s studios all over the world, so we are unable to arrange viewing before purchasing. However, in some cases, depending on the artist and customer’s location we might be able to accommodate a viewing. Do not hesitate to contact us at contact@ideelart.com for more information.

How can be informed of news related to your artists? 

Our aim is not just to sell art, but also to promote actively our artists. All news from our artists (exhibitions in particular) are published on our Facebook and twitter accounts. Just join our fans on these accounts and you will be informed in advance of all material news and exhibitions organised by our artists or their galleries. 

Who do I buy from?

IdeelArt acts as an intermediary between artists and art buyers. All artworks displayed on IdeelArt are legally acquired by you directly from the artists. This ensures that the artwork you’re buying is 100% authentic. All artworks are signed and delivered with an invoice raised directly by the artist, providing you with an additional proof of authenticity.

SHIPPING, INSURANCE AND TAX 

Do I need to pay shipping and shipping insurance costs?

No. IdeelArt provides a free delivery service, worldwide, for all artworks. All deliveries on Ideelart are free, worldwide. The delivery might however be subject to import duties, which are due by the buyer. See more about this below. 

What shipping carriers do you use?

All artworks sold on IdeelArt are dispatched directly from the artist and very occasionally from a gallery. We use professional carriers such as DHL, FedEx, UPS as well as fine art handling companies. The carrier selected will depend on the artwork’s origin, the shipping destination and any special packaging/handling requirements.

When will my order be shipped and delivered?

Processing and shipping times may vary according to the purchased artwork, its origin, and the shipping destination. Most orders are processed and shipped within a week. However, some orders may be processed faster, while others might take more time, particularly if they require special packaging or handling.

When your order is shipped, you will receive a shipment confirmation email with a tracking number. You can check the status of your package and the estimated delivery date online by using the tracking number.

Do I need to sign for my package upon delivery?

Yes, all packages must be accepted and signed for upon delivery. Due to the valuable nature of artworks, packages should not be left unattended, and we strongly advise you to check that the packaging of the artwork is in good condition before approving a delivery.

Do I need to pay import duities and taxes? How are they calculated?

If you are buying artworks from an artist based outside of the country where the artwork is delivered, you may have to pay import duties or taxes upon receipt of the artwork. You will be responsible for payment of those duties and taxes. Please contact your local customs office for further information before placing your order. Alternatively, you can use the following website to assess those taxes and duties: Dutycalculator.com.

Which countries does IdeelArt ship to ?

We currently deliver to the following countries:

Argentina, Australia, Austria, Belgium, Bulgaria, Canada, China, Cyprus, Czech Republic, Denmark, Egypt, Estonia, Finland, France, Germany, Gibraltar, Greece, Greenland, Hong Kong, Hungary, Iceland, India, Ireland, Israel, Italy, Japan, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Mexico, Monaco, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Romania, Russia, Saudi Arabia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Thailand, Tunisia, United Arab Emirates, United Kingdom, USA.

However if your country is not listed here, please email us at contact@ideelart.com and we may be able to assist you.

RETURN AND REFUND POLICY

How long do I have to return an artwork?

We want you to be completely satisfied with your order. Under our free trial policy, if for any reason you are not happy with your purchase of an artwork, you can cancel your order within 30 days of receipt and you then have 7 days to ship the artwork back to the artist.

Can I really view an artwork at home and then return it?

Yes you can. Your satisfaction is our first priority. We strongly advise you however to make sure that the artwork is kept in perfect condition, and that you keep the original packaging to ensure the smoothest possible return process. Please note that the cost to ship the artwork back remains your responsibility.

Can I cancel an order before receiving the artwork?

Of course. You can cancel an order at any time before receiving the artwork.

How can I cancel an order?

To cancel your order, you can use the cancellation form that we have sent you with our order confirmation email. Or you can just let us know by emailing us at contact@ideelart.com providing your order number.

What is your refund policy?

Assuming that the artwork is returned in perfect condition and within our free trial period, you will receive a full refund for the price paid for the artwork. Please note that the cost to ship the artwork back remains your responsibility.

Who will pay for the return shipment costs?

Unless you return an artwork damaged before delivery, the return shipment costs remain your responsibility.

How do I return an artwork?

To return an artwork, please follow the following guidelines:

  • Repackage the artwork in its original condition using the original packaging materials used by the artist. If you have already disposed of the original packaging, you will be responsible for purchasing packaging materials and sending the artwork back to the artist safely.
  • Arrange to send the packaged artwork directly back to the artist using a traceable shipping method.
  • Email all shipping details including tracking number to contact@ideelart.com.

Please note that IdeelArt is not responsible for undelivered returns, we would therefore strongly recommend you to insure the shipping when returning an artwork.

What should I do when receiving a damaged artwork?

We strongly advise you to check that the packaging of the artwork is in good condition before approving a delivery.

In the unfortunate event that your order arrives damaged, we ask you to take a picture of the artwork and one of the shipping container it arrived in and email us immediately at contact@ideelart.com, quoting your order number and state whether you would like a replacement or a refund.

We will be quickly in touch, and we will organise the return of the artwork.

How do I get reimbursed after having returned an artwork?

Refund will be arranged swiftly by the method you used to pay via the website.